Frequently Asked Questions
Do our tutors come to your home?
Yes! We realise that students and families are very busy and it may not be economical to have to travel to a centre. Therefore, all of our tutors come to you at your home, keeping things convenient and providing a comfortable, safe environment for learning
How much do lessons cost?
We strive to keep our services affordable for families by offering competitive rates. Our lessons are $60/hour
How many lessons do I need to sign up for?
We don't have any requirement for a minimum number of sessions! Unlike other agencies, we realise that it is not often practical or convenient for clients to be made to sign up to plans that hold them to a minimum in terms of completed sessions. Sign up for however many sessions work best for you
How long are lessons?
We're super flexible on this and work with our clients to find a solution best tailored to an individual student. Sessions are a minimum of 1 hour; however, for high school students, we usually recommend 2 hours a week to see maximum benefit
Are there any hidden costs or enrolment fees?
Absolutely not! There are no lock in contracts, enrolment fees, or any other expenses beyond the $60/hour. Payment also works on a pay as you go basis so you're only paying for sessions you actually use.
How do I book a lesson?
To book a lesson, simply go to the 'contact us' page. You can either fill in your details on our contact form, give us a call on 1300812360 or email us at firstname.lastname@example.org. One of our helpful team members will then be in contact with you shortly to discuss the best tutoring solution for you and help you book in a session.
What qualifications and background checks do our tutors have?
Before commencing tutoring work with us, all of our tutors receive formal training to get them up to date with Australian Curriculum requirements and help them tutor better. We also stay in contact with them regularly to check lessons are staying on track. Furthermore, all of our tutors have either working with vulnerable people cards (ACT) or have successfully completed a working with children check (NSW), both of which involve a background check to make sure they're legally registered with the government to be able to work with children
Can I cancel any time?
We have a 24 hour cancellation policy; however, as long as notice of the cancellation is given with at least 24 hours notice, you can absolutely cancel without incurring any fees. If you decide our services are not for you, you are under no obligation to continue
Will I receive any lesson feedback?
Absolutely! Your tutor will provide you with verbal feedback at the end of each lesson and once a semester will also produce a written report for you outlining your child's progress so far
Which regions do we tutor in?
We have tutors located throughout both the Canberra and Wollongong region. Contact us today to see if there are any tutors in your area!